Important Delivery Information:

• Due to the large nature of the goods, most pallets will be delivered on lorries the equivalent size of a bin lorry (7.5t-15t). The delivery service is for roadside pallet drop only, however, if it is possible and safe to do so, we will attempt to gain access to the property and deliver the goods to a safe and convenient place. If your property is not accessible to this size of vehicle, please call the office on 024 7639 5418 to see if an alternative arrangement can be made. It is your responsibility to ensure vehicle access to your property, and to select the correct option when ordering.

• Deliveries will take place on a weekday and will be dispatched on the same working day provided orders are received before 4pm and the order has been accepted. Once we send the order to our haulage partners, they may call you to arrange a suitable date for delivery. (This will happen if you do not provide a preferred delivery date in the delivery notes).  Timed delivery slots and urgent deliveries can be arranged for an additional fee. Please contact the office on 024 7639 5418 for more information.

• We are pleased to be able to offer free delivery to most of the UK however restrictions apply. Please see below.

• We can deliver to the following postcodes, however a £10 plus VAT surcharge applies that will be applied at the checkout.

• All Scotland postcodes will require a bespoke quote, please call the office on 024 7639 5418.

• Please ensure access can be made and your wood pellets dropped off safely – please note that pallets cannot be moved across gravel, grass, rough or stoney ground.

• Your pallets will be dropped at kerbside or as close to your property as possible – from that point it is your responsibility to move your goods safely to your storage area.

• Your wood pellets are packaged in polythene sacks and shrink wrapped onto the pallet. Although every effort is made to ensure that the wood pellets are protected from wet weather it cannot be guaranteed. It is your responsibility to ensure your wood pellets are moved to a dry storage environment as soon as possible after delivery.